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Office of Information Technology

We support innovation and advance education and research at Boise State by providing reliable, sustainable technology solutions to our University community.

Latest OIT News

Guarding Against Cyber Threats in 2025
Enhance Your Workday: Download Free Microsoft Apps on OIT-Supported Windows Computers
Windows 10 End of Life: Fall 2025
Gradescope Authentic Assessment Sessions Feb. 3 & 6
Contact Us

OIT Hours and Contact Information

Contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat online, or use Help Desk Self Service.

Help Desk Hours

  • Monday through Thursday, 7:00 am to 10:00 pm
  • Friday, 7:00 am to 6:00 pm
  • Saturday and Sunday, 10:00 am – 6:00 pm

Operating hours are listed on our Hours and Contact Information page. Please check regularly as hours and modes of service are subject to change.

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December Numbers

Key metrics

4.8

Customer satisfaction score (out of 5.00)

3096

Total incidents and requests

63%

Incidents resolved on first contact

0

Critical incidents reported

89

High priority incidents reported

17%

Top percentage of incidents by category (Employee Computers)
Max’s Minute

Transparency, Trust, and Collaboration

CIO Max Davis-Johnson highlights the pivotal role of transparency in fostering trust and collaboration between the Office of Information Technology and our Boise State community.

Openly sharing information mitigates uncertainty and enhances decision-making throughout the campus. Transparency serves as a foundation that not only holds IT accountable but also drives operational excellence. This is evident through various initiatives, such as our Project Management Office dashboard, dedicated university project websites, customer satisfaction metrics, and continuous engagement through regular meetings with key colleges and departments.

OIT Learning and Engagement

Upcoming Events

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.

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